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Quality and Customer Experience Specialist

Reference:A006355 Location: Cork
Qualification:DegreeExperience:3-4 Years
Job Type:PermanentSalary: Not Disclosed

Quality and Customer Experience Specialist
Our Cork based pharmaceutical client are currently recruiting for a Quality and Customer Experience Specialist. As Quality and Customer Experience Specialist you will act as a subject matter expert to support quality related activities for Medical Information and acts as a liaison between Quality and Compliance functions across the organization. The Specialist ensures that the quality system delivers the highest level of compliance and rigor for quality information and customer interactions.

• Liaise with business partners, including Product Quality and Medicines Quality Organization to understand quality requirements and make decisions for business function accordingly
• Serve as a quality expert to evaluate and drive improvements in the quality of request handling and customer responses
• Own and track quality deliverables to closure
• Assist with writing and investigation of Deviations
• Act as a primary contact for documenting and updating quality reports and trackers for quality related tasks
• Make decisions independently and suggests alternative solutions if necessary
• Provide ownership in records retention and management of documents
• Responsible for maintenance of Medical Information related procedures and resource tools
• Responsible for conducting the Self-Inspection process for Medical Information
• Develops audit readiness training and awareness initiatives for organization
• Provides support in audit/inspection backroom and/or front room including preparation, requests and close-out activities
• Drives the closure and implementation of corrective and preventative actions

• Bachelor or advanced degree in natural sciences, pharmacy or a related discipline
• 3+ years pharmaceutical industry experience, preferably in quality, patient safety or regulatory with relevant business experience
• Medical Information Experience
• Demonstrate understanding of evolving technology landscape regarding interaction of HCPs and consumers with medical information
• Knowledge of customer center operations
• Ability to apply regulatory and compliance guidelines to drug information delivery
• Demonstrated high-level end-user computer skills (e.g. databases, word processing, tables and graphics, spreadsheets, presentations/PowerPoint and templates) to analyze and present complex information and data
• Excellent analytical and problem solving skills; able to translate business issues into tactical implementation and business strategy into delivery
• Proactive, analytical and pragmatic approach to problem solving
• Use creative and innovative thinking, techniques and tools to business advantage
• Excellent written and verbal communication skills

If you would like further Information you can contact the recruiter directly:

Sinead Cullen | Tel: +353 (0) 1 507 9252